How Ridgeline handles planned and unplanned outages

We design our mining operations to be resilient, but in rare cases – such as power outages, infrastructure issues, or other unforeseen events – mining activity may be temporarily paused. Here’s what happens to your contract if that occurs.

Planned vs. Unplanned Downtime

Downtime can fall into two categories. In either case, Ridgeline manages downtime in a way that protects your contract value.

• Planned downtime: Scheduled maintenance or upgrades

• Unplanned downtime: Events outside of our control, such as power outages or other “acts of God”

What happens to my contract during an outage?

If mining must be paused:

• Your contract is temporarily suspended, not canceled

• No mining time is lost during the suspension

• Mining resumes once operations are restored

Contracts may be paused individually, by group, or across the platform depending on the scope of the issue.

How you’ll be notified

Transparency is a priority – we don’t pause contracts silently. You will always be kept in the loop. You’ll receive a notification if your contract is suspended - the notification will include the reason and context for the pause. Depending on the length of the suspension, we will provide updates along the way (solutioning, timelines, etc.). Likewise, you will receive a follow-up notification when your contract is reinstated. 

What happens when service is restored?

Once mining operations resume, you don’t need to take any action – everything is handled for you:

• Your contract is automatically reinstated

• Any paused time is added back to your contract

• Your new contract end date is reflected in your dashboard

• Payouts resume automatically based on your payout settings

Will I lose payouts or mining rewards?

No. During a suspension:

• Mining is paused

• Rewards do not accrue

• No contract time is lost

Summary

• Contracts are paused, not terminated, during outages

• Users are notified at suspension and reinstatement

• Lost time is added back to your contract

• Your dashboard updates automatically

• Payouts resume once mining restarts